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We are a
team of experienced highly qualified, professional Chartered
Physiotherapists based just off the M61 motorway
near Chorley. We offer expert assessment
and treatment of sports and soft tissue injuries,
back and neck problems and neurological conditions.
Treatments available include: Manipulation,
traction, specific exercises, massage, acupuncture
and various electrotherapy modalities, including
deep heat and ultrasound, ergonomic and postural
advice, Pilates classes and injection therapy. We
provide physiotherapy to nursing homes, workplace
ergonomic assessments and moving and handling
training.
Our aim is to obtain optimum recovery
for our patients in the shortest possible time and
to empower them to maintain that standard of health
whenever possible. We will endeavor to use all our
expertise, skills and experience to achieve this and
to continually seek new knowledge in order to
deliver this standard of care. Most of all we
undertake to always act in the very best interest of
the patient.
Debbie
Greenhalgh
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Total
Physio take great care in providing an exceptional
standard of care to all patients. In order to
achieve this we have the following patient care
objectives:
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Always provide both patients and staff with
clear standards and expectations.
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Ensure every patient contact reaches an
appropriate conclusion.
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Ensure that all of our patients receive services
that are appropriate and responsive to their
needs.
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Seek
to provide our patients with an refreshingly
efficient, seamless and pleasant service.
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Clear and accurate advice and information will
always be given.
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Cater for patients’ needs irrespective of age,
gender, physical ability, ethnic origin, race or
religion.
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Provide a prompt, courteous and knowledgeable
response to all enquiries.
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Equip and educate our staff to provide patients
with an excellent standard of service.
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Enable our patients to provide feedback easily,
through complaints, customer surveys, etc.
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Use
patients compliments, comments and complaints to
drive improvements to our service.
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Respond to letters or complaints in writing
within 5 days.
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Ensure that if we can’t help we put you in
contact with someone else who can.
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We
want you to feel supported and receive treatment
and advice in a safe, private and friendly
environment.
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Together we will work on solutions that will fit
safely into your lifestyle, activities and
health level.
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You
may decline any of the treatments proposed
without prejudice.
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